Privacy Policy
Last updated: September 18, 2026
This Privacy Policy explains how Swoop collects, uses, and shares information when you use our website, application, and related services.
Information We Collect
Account and Profile Information
We collect information you provide when you create an account, join or create an organization, configure a workspace, contact us, or subscribe to paid services. This may include your name, email address, company name, role, billing information, and support messages.
Market and Workspace Context
Swoop asks you to describe your company, products, competitors, ideal customers, relevant topics, keywords, excluded keywords, social handles, and writing style. You may also provide links to posts, pages, blogs, or other public materials so Swoop can learn how to talk about your business.
Connected Account Data
If you connect a third-party account, such as X, Slack, Google, Reddit, or LinkedIn, we collect and process the information authorized by that connection. For X, this may include public profile information, posts, engagement data, and, if you grant permission, direct message metadata and conversation content used to help identify potential allies and relationship context.
You can disconnect connected accounts at any time. Disconnecting may limit the features Swoop can provide.
AI Agent Connections
When you connect Swoop to ChatGPT, Claude, or another compatible AI agent, you choose the workspace to authorize. At your request, Swoop shares that workspace’s business and writing context, monitored public posts, cached replies, and recommendations with the agent provider (such as OpenAI for ChatGPT or Anthropic for Claude). That provider processes the information under its own terms and privacy policy. This connection does not share private messages, integration credentials, or other workspaces.
At your request, an authorized agent can configure monitoring and start searches using your existing allowance, add confirmed search keywords, record your onboarding assessment, save reply drafts and matching feedback, change conversation statuses, and record confirmed engagement outcomes in the shared workspace. These changes are visible to your team and recorded in the workspace audit log. The connection does not publish posts or send messages.
We record connection-entry and onboarding milestones, whether a signup began through an agent connection, and tool names, outcomes, and timestamps to measure adoption, reliability, and cost. These tool activity records do not contain your full conversation, prompts, or reply text. Drafts you ask to save are stored as workspace content. You can revoke the connection in Organization settings → AI agents and request deletion of associated personal data using the contact information below. Disconnecting stops future access; it does not remove content already shared with your agent provider or drafts saved in the workspace.
The essential connection-continuation cookie expires after 24 hours. Authorization codes expire after five minutes, access tokens after one hour, and renewable connection credentials after 30 days. Expired credentials cannot be used. Connection milestones and operational activity are retained under the Data Retention provisions below; deleting your account removes its connection credentials and milestones and removes the account identifier from retained tool activity records.
Mobile and Messaging Information
If you opt in to receive WhatsApp, SMS, or similar mobile messages from Swoop, we collect the mobile number you provide, your opt-in status, message preferences, verification status, message delivery events, inbound replies, opt-out requests, and related timestamps. We use this information to send urgent alerts, digests, reply drafts, routing updates, account notices, product updates, and support messages according to your settings.
Message frequency varies based on your settings and activity. You may receive up to 30 messages per month. Message and data rates may apply. You can opt out at any time by replying STOP, and you can request help by replying HELP or contacting us at support@contact.getswoop.ai.
We do not sell, rent, or share mobile numbers or SMS/WhatsApp opt-in consent with third parties or affiliates for their marketing or promotional purposes.
Usage, Device, and Log Information
We collect standard technical information such as IP address, browser type, device information, pages viewed, session events, feature usage, error logs, and timestamps.
Cookies and Similar Technologies
We use essential cookies for authentication, security, preferences, and service operation. With your consent, we may use optional analytics cookies to understand traffic and improve Swoop. See our Cookie Policy for more information.
How We Use Information
We use information to:
- Provide, secure, and improve Swoop
- Create and manage accounts, organizations, and subscriptions
- Find and rank relevant market conversations
- Draft replies, summaries, digests, alerts, and recommended actions
- Analyze connected account signals when you authorize them
- Send transactional emails and product notifications
- Provide customer support
- Monitor performance, prevent abuse, and enforce our terms
- Comply with legal, tax, accounting, and security obligations
AI Processing
Swoop uses AI systems to classify posts, score urgency and fit, summarize conversations, draft replies, and recommend next steps. AI outputs may be based on your workspace configuration, connected account data, and content you choose to provide. You are responsible for reviewing AI-generated drafts before publishing or sending them.
How We Share Information
We may share information:
- With service providers that help us operate Swoop, including hosting, database, analytics, email, payments, authentication, AI, and customer support providers
- With integrations you authorize, such as Slack, X, email, WhatsApp, Google, Reddit, or LinkedIn
- Within your organization, according to workspace membership and permissions
- For legal and safety reasons, including to comply with law, protect rights, prevent fraud, or enforce our terms
- In a business transfer, such as a merger, acquisition, financing, or sale of assets
- With your consent or at your direction
Subprocessors
Swoop may use providers such as Vercel, Neon, Resend, Stripe, X, Slack, OpenAI, xAI, Google, Reddit, LinkedIn, and similar vendors to deliver the service. The specific providers used may change as the product evolves.
Data Retention
We retain personal information for as long as needed to provide Swoop, comply with legal obligations, resolve disputes, enforce agreements, and maintain security. You may request deletion of your account or workspace data, subject to legal, security, backup, and operational requirements.
We retain mobile messaging consent records, opt-out records, and related delivery logs as needed to honor your messaging preferences, demonstrate consent, comply with messaging rules, and resolve disputes.
Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information. No system is perfectly secure, and we cannot guarantee absolute security.
International Transfers
Swoop may process information in the United States and other countries where we or our service providers operate. If you access Swoop from outside the United States, your information may be transferred to countries with different data protection laws.
Your Privacy Rights
Depending on where you live, including if you are in the European Economic Area, United Kingdom, Switzerland, or California, you may have rights to:
- Access the personal information we hold about you
- Correct inaccurate information
- Delete certain information
- Object to or restrict certain processing
- Port certain information
- Withdraw consent where processing is based on consent
- Opt out of certain analytics or marketing uses
To exercise these rights, contact us at the email below.
Children
Swoop is not intended for children under 13, and we do not knowingly collect personal information from children.
Changes
We may update this Privacy Policy from time to time. If changes are material, we will provide notice through the website, app, or another appropriate channel.
Contact
Questions about this Privacy Policy can be sent to:
Email: privacy@contact.getswoop.ai